Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide when using our site and services. This Privacy Policy explains what personal data we collect, how we use it, how we share it, and the rights you have under applicable data protection laws, including the European General Data Protection Regulation (GDPR) where relevant.

Legal Status

We operate under license number 8048/JAZ2020-070 issued by the Central Government of the Netherlands Antilles / Curaçao eGaming framework. Our jurisdiction for regulated activity is Curaçao.

If you need to contact us about data protection or this policy, please use the contact details provided at the end of this document.

Registration and Login Process

When you register an account and log in, we collect the information necessary to create and maintain your account and to confirm your identity. Typical information includes:

• Contact details
• Account credentials (username, password)
• Personal details required to verify age and identity (for example, name and date of birth)
• Communications and consent choices

We use this information to provide access to your account, confirm your email address, communicate important account notices, and comply with legal obligations. When you register, you will be asked to confirm your email address to activate your account.

KYC (identity verification) is required when triggered by account activity. When KYC is required, we will request identity documents and related information to verify your identity. We process this information to meet legal and regulatory obligations and to protect against fraud.

Games and Software Providers

To deliver games and related services, we work with software platforms and studios. We share the minimum personal data required for those services to operate and to ensure a consistent user experience. This may include:

• Account identifier or username
• Gameplay and session data (non-identifying or pseudonymised where possible)
• Technical information needed to establish and maintain connections

We aim to share only what is necessary for service delivery. Where third-party providers process personal data on our behalf, we require contractual protections and only permit processing consistent with this policy.

Bonuses and Promotions

We use personal and activity data to determine eligibility for bonuses and promotions, to administer promotions you accept, and to prevent abuse. This includes:

• Account and activity history needed to apply and track offers
• Contact details for promotional communications (where you have consented)

Marketing communications are sent where you have given consent or where we have another lawful basis. You can opt out of marketing communications at any time via your account settings or by contacting us.

VIP and Loyalty Program

Participation in our loyalty and VIP programs requires processing of gameplay and account activity to calculate points, levels, and rewards. We process this data to provide program benefits and to communicate program-related information.

You can opt out of targeted promotions tied to loyalty programs, but opting out may affect personalised offers and program participation.

Payment Methods and Banking Terms

We collect and process personal information necessary to administer your account, perform identity verification, and meet legal obligations related to account management. When identity verification is required, we will request appropriate documents and verify them securely.

We do not retain verification documents longer than necessary and we protect them with appropriate technical and organisational measures.

Key Terms and Conditions

Our processing of your data is guided by account rules and legal obligations. Key points include:

• We collect and verify age and identity information to ensure compliance with minimum age and other legal requirements.
• One-account rules are enforced through account identifiers and verification checks.
• Failure to provide required verification information may result in account limitations, suspension, or closure where legally permitted.

Lawful bases for processing include performance of the contract to provide services, compliance with legal obligations, your consent (where obtained), and our legitimate interests such as fraud prevention and platform security.

Mobile and Technical Features

We collect technical and device information to provide a smooth mobile and web experience. This includes:

• Device type, operating system, and browser
• IP address and connection information
• Usage and performance data to improve service and site functionality

Cookies and similar technologies are used to support login, preferences, analytics, and advertising. You can manage cookie preferences through your browser settings and account controls where available. We divide cookies into categories such as essential, functional, analytics, and marketing and limit retention according to purpose.

Security and Fair Play

We take appropriate technical and organisational steps to protect personal data from unauthorised access, accidental loss, or disclosure. Measures include encryption of data in transit, access controls, secure password handling, and staff training.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals where required by law.

We may perform internal assessments of processing risks and work to ensure the integrity of services that rely on personal data.

Responsible Gambling

We process account and activity data to offer and manage responsible gambling tools such as limits, time-outs, and self-exclusion. We may analyse activity to recommend or apply protections where appropriate. You can request changes to responsible gambling settings by contacting support.

If you wish to restrict your account or request self-exclusion, contact us and we will process your request promptly and in accordance with applicable regulations.

Advantages and Disadvantages

We process personal data to provide a personalised, efficient service and to comply with legal requirements. The benefits to you include personalised account management, relevant offers, and improved support.

We recognise privacy risks such as data retention and the potential for unauthorised access. We reduce these risks through data minimisation, access controls, and retention limits consistent with business needs and legal requirements.

General Casino Information

Data retention: We retain personal data only as long as necessary for the purposes described and to satisfy legal, regulatory, or contractual obligations. Where no specific legal retention period exists, we retain data for a period reasonably required for fraud prevention, dispute resolution, and compliance, typically up to five years after account closure unless otherwise required or permitted by law.

International transfers: Some processing or storage may occur in jurisdictions outside your country. When we transfer personal data internationally, we use appropriate safeguards such as contractual protections or other mechanisms required by applicable law.

Your rights under applicable data protection law include:

• The right to access personal data we hold about you
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restriction of processing in certain circumstances
• The right to data portability where applicable
• The right to object to processing based on legitimate interests or for direct marketing
• The right to withdraw consent where processing is based on consent

To exercise your rights, or to ask questions about this policy or our data handling practices, please contact us at the address below. You also have the right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

Contact

For privacy inquiries, requests, or concerns, please contact us by email.