Terms and conditions

These Terms govern your access to and use of the online casino services operated under the Rocky Casino brand. By registering an account or otherwise using the services you agree to be bound by these Terms.

Legal Status
1.1. License and Regulatory Information: Rocky Casino operates under License Number 8048/JAZ2020-070 issued under the Curaçao online gaming framework. The license and issuing authority are stated to be the Central Government of the Netherlands Antilles / Curaçao eGaming framework.
1.2. Operator: The operator is identified as GBL Solutions N.V. and the service is presented as a casino-only offering.
1.3. Scope of License: The license authorizes online casino operations subject to the applicable laws and regulatory requirements of the issuing jurisdiction. The license does not guarantee availability in every jurisdiction; local laws may restrict access.
Registration and Login Process
2.1. Eligibility: You must be of legal gambling age in your jurisdiction and meet any other eligibility requirements specified by Rocky Casino. One account per person is permitted; multiple accounts are prohibited.
2.2. Account Registration: To open an account you must complete the registration process on the website, provide accurate personal information, confirm your email address, and follow any subsequent instructions provided by Rocky Casino.
2.3. Account Activation: Some promotional offers require manual activation in the cashier before making a qualifying deposit. Where manual activation is required, failure to activate in the required manner may void the offer.
2.4. Verification and KYC: Know-Your-Customer (KYC) verification is required and is triggered at least upon the first withdrawal request. Rocky Casino may request identity, address, and source-of-funds documentation. Withdrawals may be delayed until satisfactory verification is completed.
2.5. Account Security: You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Notify Rocky Casino immediately of any unauthorized access.
Games and Software Providers
3.1. Game Offerings: Rocky Casino provides a casino-only selection including slots, live casino, and table games. Game titles and total game count are subject to change; a claimed catalogue size exceeds 5,000 titles according to review sources.
3.2. Software and Aggregation: Games are provided through the SoftSwiss aggregator platform with content commonly supplied by industry studios such as Evolution, NetEnt, Play’n GO, Pragmatic Play, and Games Global. Specific provider listings and availability may vary.
3.3. Game Rules and Fair Play: Each game is governed by its own rules and paytables. It is your responsibility to review game rules prior to play. Rocky Casino states use of standard randomness technologies; independent audit information and specific certification bodies were not confirmed in available sources.
Bonuses and Promotions
4.1. General Policy: All bonuses, promotions, and offers are subject to the terms published at the time of the offer and to these Terms. Rocky Casino reserves the right to modify, suspend, or withdraw promotions at its discretion.
4.2. Welcome Bonus: A staged welcome package is offered, presented as up to 700% up to specified currency caps and up to 450 free spins in total. Specific amounts and currency equivalents are detailed in the cashier and promotion pages.
4.3. Activation and Eligibility: Certain bonus stages require manual activation in the cashier before deposit. A high-roller stage may replace rather than stack with standard first-deposit offers where applicable.
4.4. Wagering and Limits: Bonus funds are subject to a 30x wagering requirement unless otherwise stated. Maximum bet while wagering is capped (e.g., £5 or currency equivalent). Free-spin wins may be capped; other stage-specific caps and conditions apply.
4.5. Time Limits and Documentation: KYC documents related to bonus plays must be submitted when requested. Where KYC is triggered by a withdrawal, requested documents must be provided within 30 days or consequences described in these Terms may apply.
4.6. Recurring Promotions and Cashback: Recurring promotions (for example, reload bonuses and cashback) may be available. A referenced Daily Cashback offer is described as 3% up to specified limits with 10x playthrough and a win cap, but availability and exact mechanics are set by the promotional terms at the time of the offer.
4.7. Bonus Abuse: Any form of abuse, exploitation, collusion, or circumvention of bonus rules may result in forfeiture of winnings, account restrictions, and closure.
VIP and/or Loyalty Program
5.1. Structure and Qualification: Rocky Casino operates a tiered loyalty program with 100 levels. Example tier names include Silver, Golden, Platinum, Emerald and Diamond. Progression is earned by accruing XP through wagering; a referenced accrual rate is 1 XP per set wagering amount on slots.
5.2. Rewards and Conditions: Level-up rewards may include free spins and cash rewards. Level-up bonuses are credited within a stated timeframe and are subject to playthrough requirements (for example, 20x). Specific reward values and the point accrual mechanism are determined by the loyalty program rules.
5.3. Changes and Termination: Rocky Casino may modify the loyalty program, change reward values, or terminate the program at any time. Changes will be applied in accordance with the published program rules.
Payment Methods and Banking Terms
6.1. Accepted Currencies: Rocky Casino accepts multiple currencies including EUR, CAD, AUD, and NZD. Currency availability depends on your jurisdiction and account settings.
6.2. Deposits: Deposits must meet any minimum amounts required for specific offers (for example, minimum deposit amounts are specified for particular bonuses). Crypto deposits are supported in principle; the specific coins and procedures are published in the cashier and may change.
6.3. Withdrawals: Withdrawal processing times, minimums, maximums, and fees depend on the chosen method and the account’s verification status. A base daily withdrawal limit applies for lower-tier accounts (for example, a referenced limit applies for Levels 1–49). Higher limits may be available subject to verification and VIP status.
6.4. Verification and Source of Funds: Withdrawals are processed only after successful verification. Rocky Casino may require proof of source of funds for large or suspicious transactions.
6.5. Failed Transactions: Rocky Casino is not responsible for delays or failures caused by payment providers or banks. Any fees charged by payment processors are the responsibility of the customer unless otherwise stated.
Key Terms and Conditions
7.1. Account Restrictions: Only one account is permitted per person. Accounts may be suspended or closed for fraudulent activity, breach of these Terms, KYC non-compliance, or other policy violations.
7.2. Deposits and Minimums: Minimum deposit amounts may be required to qualify for certain bonuses and promotions. Higher minimums may apply to high-roller offers.
7.3. Withdrawals and Limits: Daily and monthly withdrawal limits apply and vary by account level and verification status. Rocky Casino reserves the right to set and change these limits.
7.4. KYC Non-Compliance: Failure to provide requested verification documents within required timeframes may result in withholding of withdrawals, forfeiture of bonuses, and permanent account closure after any applicable cure period (for example, 30 days following a withdrawal-triggered verification request).
7.5. Game Contribution: Different games contribute differently to wagering requirements. Contribution rates are published with each promotion and in the game rules where applicable.
Mobile and Technical Features
8.1. Access: Rocky Casino services are accessible via a mobile-optimized website. No official native app downloads were verified at the time of publication; access via mobile browser is supported.
8.2. Performance: Mobile performance varies by device and network. Rocky Casino aims to maintain a responsive mobile interface and functional cashier and support features.
8.3. Registration on Mobile: Registration and verification can be completed on mobile devices through the mobile site. Some functionality may be limited on certain devices or browsers.
Security and Fair Play
9.1. Security Measures: Rocky Casino employs industry-standard security measures to protect account data and transactions. Specific certificate providers and technical encryption details are maintained by Rocky Casino and available upon request to customers.
9.2. Randomness and Fairness: Games are supplied by third-party providers via an aggregator platform. Information about independent testing and audit bodies was not confirmed in available sources; Rocky Casino advises reviewing provider and game-specific information where published.
9.3. Customer Support: Customer support is offered via live chat and contact channels. Response times and availability may vary.
9.4. Complaints and Disputes: If you have a complaint, contact customer support in writing. Rocky Casino will investigate and aim to resolve disputes promptly in accordance with applicable laws and internal procedures.
Responsible Gambling
10.1. Commitment: Rocky Casino promotes responsible gambling and provides tools and controls to help manage play. These may include deposit limits, session reminders, time-outs, and self-exclusion options where available.
10.2. Availability of Tools: The exact set and configuration options for responsible gambling tools are published on the website and may be updated. Customers may contact support to request limits or exclusions.
10.3. External Support: Individuals who require additional assistance are encouraged to seek support from appropriate professional organizations. Rocky Casino may provide information on external resources upon request.
Advantages and Disadvantages
11.1. General Assessment: Customers should consider both the features and limitations of the service. Advantages referenced include a substantial welcome offer structure, a multi-level loyalty program, and crypto-friendly payment support. Disadvantages include limited public disclosure of some regulatory or operational details, base withdrawal caps for lower-tier accounts, and variability in promotion availability and support responsiveness.
11.2. User Responsibility: It is your responsibility to evaluate these factors, read promotional terms, and ensure that the service is appropriate for your needs and permitted in your jurisdiction.
General Casino Information
12.1. Company Information: The operator is identified as GBL Solutions N.V. and the brand reports a launch year of 2026.
12.2. Supported Languages and Countries: Supported languages and the list of accepted or restricted countries are published on the site and may vary. Testing references indicate availability in certain regions such as the EU, Canada, Australia, and New Zealand, but local legal restrictions apply.
12.3. Changes to Terms: Rocky Casino may modify these Terms at any time. Material changes will be communicated through the website or by email to registered account holders. Continued use following notice constitutes acceptance of the updated Terms.
12.4. Liability and Indemnity: To the fullest extent permitted by law, Rocky Casino is not liable for indirect or consequential loss. Your liability includes indemnifying Rocky Casino for breaches of these Terms or unlawful activity conducted through your account.
12.5. Governing Law and Jurisdiction: These Terms are governed by the laws applicable in the license jurisdiction. Disputes will be resolved in accordance with those laws, subject to mandatory local consumer protection provisions where applicable.
12.6. Severability: If any provision of these Terms is held invalid or unenforceable, the remainder of the Terms will remain in full force and effect.
12.7. Contact: For support, verification, complaints, or other inquiries contact customer support.